When we didn't think 2020 could throw anymore at us... it has!
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The first thing I want to say is We are sorry.. We are sorry to all those people that we are currently disappointing on a daily basis. It frustrates us just as much as it does our customers.. Over the past 4 years we have made it our priority to provide great quality bikes to you, and if we haven't had the model or colour you were looking for on our floor, we have been able to order it and have it to you within a couple of days.. Unfortunately, this is no longer, and it has changed the whole way we now have to approach our business.
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We have lots of bikes due to arrive over the next 6 months, but the ETA dates are forever changing, and this is due to a number of factors - production or manufacturing delays, overseas shipping delays, customs delays, port strikes, suppliers trying to unload and allocate items, Australian freight delays... the list literally goes on and on... but there are two things I can definitely tell you:
We have not forgotten to order your bike or to put your name on one of the many on our list.
Your bike is not sitting here in our store waiting to be assembled.
We cannot do anything to get your bike here quicker, everything is completely out of our control. And that is really hard.. but when it does arrive in our store, we will do everything we can to make sure we get it to you as soon as possible and in the meantime we will aim to communicate with our long list of customers when we experience any unforeseen changes.
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If you are looking for a new bike, please contact us on 0437 259 418
or pop into our Rear Basement Store...
we do have a small selection of bikes available in stock,
along with our usual great range of parts & accessories.
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This Christmas Season is nothing like we have ever experienced before.. but there is one thing that 2020 has made us all realise... the time we spend with our family & friends is invaluable and we will treasure those moments we took for granted so much more now and make this Christmas the best one yet!
Merry Christmas to you from us!
